آلة الإعلان العمودية

سياسة الضمان وخدمة ما بعد البيع لشاشات العرض الإعلانية العمودية.

تقدم شركة قوانغتشو رويغوان للمعدات الإلكترونية المحدودة ضمانًا شاملًا واحترافيًا وخدمات ما بعد البيع لشاشات العرض الإعلانية العمودية المجهزة بلوحة AUO OLED، مما يُظهر ثقة هذه الشركة الوطنية عالية التقنية بجودة المنتج والتزامها بخدمة العملاء. تتمتع شاشة العرض الإعلانية العمودية RG-OLED55 بضمان شامل لمدة 36 شهرًا من تاريخ الشراء، بما في ذلك ضمان كامل للجهاز لمدة 12 شهرًا وضمان إضافي للمكونات الرئيسية لمدة 24 شهرًا. تشير المكونات الرئيسية تحديدًا إلى الأجزاء المهمة التي تُحدد أداء الشاشة، بما في ذلك لوحة AUO OLED الأصلية، ووحدة الطاقة، ونظام التحكم باللوحة الرئيسية. يُراعي تصميم سياسة الضمان التدريجي هذا الحماية الشاملة للاستخدام الأولي والتغطية الممتدة للتشغيل طويل الأمد للمكونات الرئيسية.

وفيما يتعلق بتغطية الضمان، تُقدم رويغوان للإلكترونيات خدمات إصلاح أو استبدال مجانية لعيوب المواد أو التصنيع في ظروف الاستخدام العادية. ومن الجدير بالذكر خدمة ضمان Inchpixel refreshInch الفريدة لمشاكل احتراق OLED المحتملة، حيث تُقدم ما يصل إلى ثلاث خدمات احترافية لتحديث البكسل مجانًا خلال فترة الضمان. للحفاظ على أداء شاشة عالية التباين بنسبة 3000:1، تقدم الشركة خدمات معايرة مجانية منتظمة لضمان جودة صورة ممتازة طوال دورة حياتها. يغطي الضمان عيوب الشاشة بدقة 1920×1080، وضمان أداء بزمن استجابة 5 مللي ثانية، وثبات سطوع 300 شمعة/متر مربع.

After-sales service network is one of Ruiguan Electronic's core advantages. The company has established a three-dimensional service network consisting of 32 provincial service centers and over 200 prefecture-level service outlets nationwide, promising to respond within 24 hours and complete on-site service within 72 hours after receiving service requests (excluding remote areas). Each service center is equipped with professional OLED display testing equipment and AUO-certified panel repair engineers who can complete most fault diagnosis and repair work on site. For complex cases requiring factory repair, the company provides backup machine service to ensure customers' commercial displays won't be interrupted.

Addressing commercial users' special concerns about continuous operation, Ruiguan Electronic launched the "Business Care" extended warranty service. After purchasing this service, equipment can enjoy up to 5 years of comprehensive warranty, and the operating temperature range will be expanded from 0-50℃ to -10-60℃, making it more suitable for commercial applications in special environments. Meanwhile, the extended warranty service also includes twice-yearly preventive maintenance, with professional engineers providing on-site complete maintenance services including equipment cleaning, cooling system inspection, and power stability testing.

After-sales service content goes far beyond fault repair. Ruiguan Electronic provides lifetime free technical support for each device, including remote fault diagnosis, software upgrades and operation guidance. The company has established a complete customer file management system that actively reminds customers of firmware upgrades and maintenance. Considering the characteristics of this OLED advertising display, technicians will specially guide users on how to set screen savers, adjust brightness curves to extend panel lifespan, and how to utilize the 16:9 screen ratio and 16.7M color advantages for optimal display effects.

For post-warranty services, Ruiguan Electronic adheres to transparent and reasonable charging principles. All repair items provide clear quotations, and repairs are only conducted after customer confirmation. It's particularly worth mentioning that even after warranty expires, the company still provides cost-price replacement services for OLED panels, a rare commitment even among international brands. All replaced parts enjoy 90-day quality assurance, giving customers complete peace of mind.

For enterprise-level customers, Ruiguan Electronic provides customized service agreements. According to customers' actual usage scenarios and operation time, tailored value-added services can be provided including regular inspections, spare parts reserves, and priority response. For chain enterprises using multiple devices, unified maintenance management and reporting services for batch equipment are also available, significantly reducing enterprises' operation and maintenance costs.

Regarding technological innovation in after-sales service, Ruiguan Electronic pioneered AR remote guidance service. When equipment problems occur, customers can connect with the company's expert team through mobile APP, and experts use augmented reality technology to guide on-site personnel through simple troubleshooting in real time. This innovative service method can solve over 60% of common problems, greatly improving service efficiency.

Ruiguan Electronic has also established a complete spare parts supply chain system. Common spare parts are stocked in seven major regional warehouses nationwide, ensuring over 95% of repair needs can be solved locally in time. For special components like AUO panels specifically used in this OLED advertising display, the company promises to complete import and replacement services within 15 working days after receiving orders.